Tuesday, February 8, 2011
Direct TV What an Experience
I do not know Brittany, I have never met her, and I have no idea where she is stationed. I will say this, Brittany is the type of employee I would want, she knew I was extremely upset, she knew how to handle the situation, basically she asked the WHO are you, WHAT is the trouble, WHY is it happening and HOW can I help resolve the issue, in other words DIRECTV, you have a person that is doing her job, and does it well. If she is not a supervisor, she needs to be. Insofar as the multitude of other people I spoke with, most were just collecting a paycheck, with the exception of "Brent". He was polite and knew his job; however he could not or would not remove the restrictions. Insofar as being polite and nice, he was very professional.
However, Brittany was the one who helped me the most and had the restrictions removed. I am going to have to resubmit my auto-pay form. Other than dealing with Brittany, the experience in dealing with this one tiny issue was HORRIBLE. If DirecTV is not set up to be able to handle a tiny issue like this, I am amazed they can handle anything at all. They are lacking in training and dealing with the public. I was a Police Cheief for the last 7 years of my 26 year career, I will tell you this much, out of the 5 people I spoke with today, I would have fired 3. Brittnay would have received an "ATTA-BOY" placed in her personal file. I hope DirecTV can figure out the customers are people, some are cranky, like me, but none the less we are customers, and should be treated with respect. We are not always right, but we are the ones who keep DIRECTV in the Money. It also pays the CEO of DIRECTV his $35 million dollar 3 year contract...TONS of money, I hope my issue have been resolved, if not, well, we will have to wait and see.
In closing all I can say is I hope I never ever experince the agony I had today, for my readers, please let me know if any of you have ever had issues like the one discribed above, I will make note of it and make sure the right people are made aware of it..That is a promise.
Until next time, I will see you on down the road, God Bless and God Bless America,